How Can We Help?
Welcome to the official help center for TrackMailBox. Here, you can find answers to common questions, step-by-step troubleshooting guides, and ways to contact our dedicated support team. Whether you need help installing the extension, resolving tracking issues, or understanding our features, this page provides all the resources necessary to ensure a smooth email tracking experience.
Frequently Asked Questions
Quick answers to common questions about TrackMailBox
Is TrackMailBox really free?
Yes! TrackMailBox is completely free and unlimited. You can track as many emails as you want without any cost. No credit card required, no hidden fees, no premium tiers.
Will recipients know I'm tracking emails?
No. TrackMailBox is completely invisible to recipients. We don't add any signatures, logos, or labels to your emails. The tracking pixel is hidden and undetectable to anyone receiving your emails.
How does email tracking work?
We add a tiny invisible tracking pixel (1x1 transparent image) to your emails. When the recipient opens the email, the pixel loads and we notify you instantly. For link tracking, we replace your links with tracked versions that redirect through our servers.
Do I need a Gmail account?
Yes, TrackMailBox is designed specifically for Gmail and Google Workspace. It works as a Chrome extension that integrates directly into your Gmail interface. Support for other email providers may be added in the future.
Is my data secure?
Absolutely. All data is encrypted in transit (HTTPS/TLS) and at rest. We never sell or share your data with third parties. Your email content is never stored on our servers - we only track metadata like open times and click events.
Who built TrackMailBox?
TrackMailBox was built by Nomos Insights, a full-service engineering firm. We created this tool for our own sales team and decided to share it with the world for free. Learn more about Nomos Insights at nomosinsights.com.
Troubleshooting Guides
Step-by-step solutions to common issues
Extension Not Working
- Refresh your Gmail page (F5 or Cmd+R)
- Ensure you're signed into the extension
- Check if extension is enabled in chrome://extensions
- Try reinstalling the extension from Chrome Web Store
- Clear browser cache and cookies
Login Issues
- Clear browser cache and cookies
- Ensure pop-ups are allowed for Gmail
- Try signing in with a different Google account
- Disable other Gmail extensions temporarily
- Contact support if issues persist
Tracking Not Working
- Verify tracking toggle is ON in compose window
- Check if recipient has images enabled in email client
- Ensure email was sent (not just drafted)
- Wait a few minutes - tracking can be delayed
- Some corporate firewalls block tracking pixels
Getting Started
New to TrackMailBox? Follow these simple steps
Install the Extension
Visit the Chrome Web Store and click "Add to Chrome". The extension will install in seconds.
Install from Chrome Web StoreSign In with Google
Click the TrackMailBox icon in your browser toolbar and sign in with your Google account. This allows us to integrate with your Gmail.
Start Tracking
Compose an email in Gmail as you normally would. Tracking is automatically enabled. You'll see a toggle in the compose window to turn it on/off.
View Analytics
Access your dashboard to see all tracking data, or view real-time notifications when emails are opened and links clicked.